14-Day Return Policy: Please note that for any open box returns, a restocking fee of up to 25% may apply.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Items must be returned in the condition they were received, including all accessories, documentation, and packaging materials. Remember that if your order was shipped for free under our free shipping promo, the cost of outbound shipping will be deducted from your return credit. You’ll also need the receipt or proof of purchase to finalize a return. To start a return, you can contact us at [email protected]. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items approved for return may be subject to return shipping costs. Shipping costs will be deducted from the refund balance. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return questions at [email protected].
DAMAGES AND ISSUES:
– Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right. You have 5 days to report any defects, wrong order, or damage to the shipped order.
EXCEPTIONS / NON-RETURNABLE ITEMS:
While we maintain the most liberal return policy in the industry, certain items cannot be returned for very specific reasons. These items include:- Special orders
– Software
– Oversize or overweight items
– Discontinued products, closeouts, and used products
– Replacement Speakers and Speaker Parts
– Tubes
– Personal items (earphones, harmonicas, recorders)
– There is a $20 sanitization fee for all returned woodwind and brass instruments.
– Authorization keys
– Turntable cartridges
– Styli
– Control vinyl
– Open-box reeds
– Mouthpieces
SPECIAL ORDER POLICY:
We will gladly special order your item should we not have it as a regularly stocked product, subject to the following policies.
– All special orders are subject to at least a minimum of a 25% Deposit at the time of order.
– NO RETURNS will be accepted on special order or non-stock merchandise.
– Special order items
